How did the holidays go for your business and your front line? Chances are, you had your challenges with difficult customers. When a guest or customer is angry, or even rude, it can be difficult to NOT take things personally. Today ‘we’re going to talk about why and how you can stop allowing that to happen to you when dealing with humans.
There are a number of reasons a guest is rude to you, or treats you poorly as a fellow human. Perhaps they have even questioned yours, or your company’s ability to take care of them. When this happens, remember a few important things.
Chances are, you, or your front line do not know this person beyond the customer relationship that has been established. Why would you take something personally from someone who you do not even know? If it’s a friend, family member, or acquaintance, it’s one thing. I can understand taking something personally from them. But it’s not. It’s a guy named Frank from Waukeegan, and he is not happy with something so he’s yelling at you, not because he does not like you, but because you represent the organization he has some sort of beef with. He is yelling at the logo on your name tag, not you.
Please do not think I am defending poor behavior, but when a customer gets mad at you for properly performing your job, they are not mad at you. Their mad at their next door neighbors barking dog. They are mad at their huge phone bill. They are mad their bossy supervisor at work, or annoyed at their in-laws. Maybe even mad at themselves, and they direct this negative energy towards you. But there is no need to take it personally or get defensive. As long as you are kind, and communicate to the best of your ability, you have NOTHING to take personally.
Now if the guest or customer lashes out at you personally, perhaps making an unkind comment about your appearance, performance, or something personal, before you do what most humans would and react, remind yourself that this is about them, and not you. You don’t know them. Why on earth would you take anything personally from a stranger?
As difficult as it may be to remind yourself that compassion is EXACTLY what this angry customer needs right now, that is precisely what you should give them. I will, however, say it again. There is a point of bad behavior where something other than compassion, like police or a manager, is necessary. Until this point, though, realize you are still in control and can give the customer or guest what they need, and move on with your day.
I truly believe that regardless of the emotions of that difficult customer, they will remember how you treated them, even if only on a subconscious level. They will come back, and they may even surprise you with their behavior on their next visit.
You will find out very soon, that I am a big optimist. I believe in the best in people, and all of us who deal with human for a living can set the bar for how we all treat each other everywhere, all the time.
I can dream, can’t I? So can all of you.
Carry on.
Worth every minute of the time spent reading, and a stop at driftwillowcommercegallery extends that value across more pages, in a media environment where most content is engineered to waste attention this site stands out by treating reader time as something valuable rather than something to be exploited and stretched as far as possible.
Thank you for the genuine effort here, it shows in every paragraph and not just the headline, and after my visit to igogoa I was sure this site cares about getting things right rather than chasing clicks, which is the main reason I will come back later this week to read more.
If the topic interests you at all this is a place to spend time, and a look at acornharborcommercegallery reinforced that recommendation, the broader question of where to invest topical reading time is one this site answers convincingly through the consistent quality across multiple pieces I have sampled during the current reading session today.
Even on a quick first read the substance of the post comes through, and a look at scrollturtle reinforced that immediate quality, content that does not require a slow careful read to demonstrate value but rewards one anyway is content with real depth and this site has produced work of that demanding depth class.
My reading list is short and selective and this site is now on it, and a stop at idaoat confirmed the placement, the short list of sites I read deliberately rather than encounter accidentally is something I curate carefully and adding to it is a real act of trust which this site has earned today.
Just want to say thank you for putting this together, posts like these make searching online actually worth it sometimes, and a quick look at jaspermeadowcommercegallery kept that going, useful and easy to read without any of the tricks that ruin most blog comment sections lately on the wider open web.
Came here from a search and stayed for the side links because they were that interesting, and a stop at forwardpathway took me even further into the site, the kind of organic exploration that good content invites is something most sites kill through aggressive interlinking and pushy navigation choices rather than relying on quality.
Closed three other tabs to focus on this one and never opened them again, and a stop at ideaorchestration similarly held attention exclusively, content that crowds out other reading from working memory is content with real density and this site has demonstrated that density across multiple pages I have visited so far this morning.
Now thinking about how this post will age over the coming years, and a stop at focusactivation suggested the same durability, content built to age well rather than to capture the attention of the moment is content with a different kind of value and this site has clearly chosen the long horizon over the short one.
A piece that did not try to be timeless and ended up reading as durable anyway, and a look at corestead extended that durable feel, content that stays useful past its publication date without straining for permanence is content that ages well and this site has the kind of evergreen quality that I value highly today.
Reading this in pieces during a long afternoon and finding it consistently rewarding, and a stop at ikbarmeryansus fit naturally into the same fragmented reading pattern, sites whose posts can be read in segments without losing the thread are well suited to how I actually read these days and this one is built well.
Picked up a couple of new ideas here that I can actually try out, and after my visit to velourvalley I have even more notes saved, this is the kind of resource that pays you back for the time you spend on it which is rare to come across in this corner of the web.
Quietly the post solved something I had been turning over without quite knowing how to phrase the question, and a look at amplebuff extended that quiet solving, content that addresses unformulated needs is content with reader insight and this site has demonstrated that insight at a high rate across the pieces I have read recently.
Worth observing that the post landed without needing a flashy headline to hook attention, and a stop at globalonlinebuyinghub did the same, content that earns engagement through substance rather than packaging is the kind I trust more deeply and this site has clearly chosen substance as the primary lever for reader engagement throughout.
Picked this for a morning recommendation in our company chat, and a look at kavix suggested I will mention this site again later, recommending content into a workplace context is a small editorial act that requires confidence in the recommendation and this site is making me confident in those recommendations consistently here too.
Granted I am giving this site more credit than I usually give new finds, and a look at ulvarobonding continued earning that credit, the calibration of how much trust to extend after limited exposure is something I do carefully and this site has earned more trust on shorter exposure than most due to consistent quality across.
Bookmark earned, share earned, return visit earned, all from one reading session, and a look at qelarobonding did the same, the trifecta of bookmark and share and return is rare in a single visit and represents the highest level of engagement I tend to offer any piece of online content these days here.
Decided I would read the archives over the weekend, and a stop at 1091m2love confirmed that the archives would be worth the time, very few sites have archives I would actively read through but this one has earned that level of interest based on the consistent quality across what I have sampled so far.
Appreciate the practical examples, they made the abstract points easier to grasp, and a stop at 50tinymovie added more of the same, this site clearly understands that real examples beat empty theory every single time which is the mark of a writer who knows their audience well and respects their time.
Quietly impressive in a way that does not announce itself, and a stop at questqube extended that quiet impressiveness, the kind of quality that emerges through sustained attention rather than first impressions is the kind I trust more deeply and this site has been earning that deeper trust across multiple sessions over time consistently.
Worth a quiet moment of recognition for the consistency I have noticed across multiple posts, and a stop at servoreach continued that consistent quality, sites that maintain quality across many pieces rather than peaking on one viral post are sites with real editorial discipline and this one has clearly developed that discipline carefully.
I’ve been trying a few different sites lately and this one really stands out. The payouts are fast and the interface is super smooth. Definitely worth checking out pk777cc
I’ve been trying a few different sites lately and this one really stands out. The payouts are fast and the interface is super smooth. Definitely worth checking out pk777cc
Good quality through and through, no rough edges and no signs of being rushed, and a quick look at mossvendorhouse kept the same polish going, the kind of site that respects its own brand by maintaining consistency across pages which is something I always appreciate as a reader looking for trustworthy information online today.
More original than the recycled takes I keep finding on the topic elsewhere, and a quick look at snippetsmith confirmed it, the kind of site that has its own voice rather than echoing whatever is trending which makes it stand out as a refreshing change from the usual rotation of generic content I see daily.
Now considering carefully how to share this site with the right audience rather than broadcasting widely, and a look at patchportal extended that careful sharing impulse, content worth sharing carefully rather than spamming is content that has earned a higher kind of recommendation and this site has earned that careful shareability throughout pieces.
Honestly impressed by how much useful content sits in such a small post, and a stop at chestnutbrookdistrict confirmed the rest of the site packs a similar punch, density without confusion is a hard balance to strike and this site has clearly cracked the code on it across many different topic areas covered.
Liked the post enough to read it twice and the second read found new things, and a stop at mosscoveartisanmart similarly rewarded the second look, content with hidden depths that only reveal themselves on careful rereading is the rare kind that earns lasting respect rather than fleeting first impressions only briefly held.
Picked this up while looking for something else and ended up reading every paragraph because it was actually informative, and after daisyaisle I was sure I would come back, that does not happen often when most sites bury the useful parts under endless ads and pop ups today and across most categories online.
Reading this prompted me to clean up some old notes related to the topic, and a stop at pinemeadowtradehouse extended that organising urge, content that triggers personal organisation rather than just consuming attention is content with motivating energy and this site has the kind of clarity that prompts active follow up rather than passive consumption.
Liked the careful selection of which details to include and which to skip, and a stop at oakharborcollective reflected the same editorial judgement, knowing what to leave out is just as important as knowing what to include and this site has clearly figured out where that line sits for the topics it covers regularly.
Reading this confirmed a small detail I had been uncertain about, and a stop at creekharborvendorhall provided the source for further checking, content that supports verification through citations or links rather than just asserting facts is more trustworthy and this site has clearly built its credibility through that kind of verifiable approach consistently.
Took the time to read the comments on this post too and they were also worth reading, and a stop at velvetbrookvault suggested the community quality matches the content quality, when the conversation around a piece is as good as the piece itself you know you have found a real corner of the internet.
Saving the link for sure, this one is a keeper, and a look at zenwillowtrading confirmed I should bookmark the entire site rather than just this page, the consistency across what I have seen so far suggests there is a lot more here worth coming back for soon when I have more time.
Liked the careful word choice throughout, every term seemed picked for a reason rather than thrown in casually, and a stop at calmcovevault continued that precise style, this kind of attention to small details is what separates careful writing from the usual rushed content that dominates blog spaces today across pretty much every topic I follow.
Felt like the post had been edited rather than just drafted and published, and a stop at coraldockartisanoutlet suggested the same care across the site, the difference between edited and unedited content is enormous for the reader and this site has clearly invested in the editing pass that most blogs skip entirely which really does show up.
If I had to summarise the editorial sensibility of this site in a few words it would be careful and human, and a look at marblestoneoutpost extended that summary feeling, capturing the essence of a sites approach in brief is hard but this site has a clear enough identity that the summary comes naturally enough.
Reading this triggered a small but real correction in something I had assumed, and a stop at maplemeadow extended that corrective effect, content that updates my beliefs through evidence rather than rhetoric is content with intellectual integrity and this site has earned that label consistently across the pieces I have read so far today.
Felt this in a way I cannot quite explain, the topic just hit different here, and a stop at emberridgeartisanoutlet continued in that vein, sometimes you find a site whose perspective lines up with how you have been thinking and reading their work feels like a small relief which I appreciated more than I expected.
Adding this site to my regular reading list, the post earned that on its own, and a quick stop at jewelridgecollectivemart sealed the decision, the kind of place worth checking back with from time to time because it consistently produces material that holds up against a critical reading too which I really value.
Now noticing how rare it is to find a site that does not feel rushed, and a look at apricotstoneemporium extended that calm pace, content produced without time pressure has a different quality than content shipped to meet a deadline and this site reads as written without urgency which produces a different and better experience for readers.
Better than most of the writing I have come across on this topic recently, simpler and more direct, and a look at dunebrookartisanmart continued in that same way, a real outlier in a crowded space full of repetitive content that says little while taking up a lot of reader time today which is unfortunate.
Genuinely useful read, the points are practical and easy to apply right away, and a quick look at uplandridgecollectivemart confirmed that this site is consistent in that approach, looking forward to digging through the rest of it when I get the chance to sit down properly later in the week or this weekend.
Really nice to see things explained without overcomplicating the topic, the words flow naturally and stay easy to follow, and a short visit to sagedockartisanbazaar only added to that experience because the same simple approach is used across the rest of the page too without any change in tone.
Reading this gave me confidence to make a decision I had been putting off, and a stop at jasperstonegalleria reinforced that confidence, content that translates into action in my own life rather than just informing it is content with the highest practical value and this site is generating that action level utility for me lately.
Now adjusting my mental model of how the topic fits into the broader landscape, and a look at oliveharborcollectivemart extended that adjustment, content that affects my structural understanding rather than just my factual knowledge is content with deeper impact and this site is providing those structural updates at a meaningful rate consistently across topics.
Really grateful for content like this, it does not waste my time and it does not insult my intelligence either, and a quick look at alpinecoveartisanbazaar was the same, balanced respectful writing that makes a person feel welcome rather than rushed through pages of forced engagement just to keep clicking around.
Really like the way the post resists reaching for cliches that would have made it feel generic, and a quick visit to bayharborvault kept that fresh feel going, original phrasing and unexpected metaphors are signs that the writer is actually thinking rather than just stitching together familiar phrases into the appearance of content.
Speaking carefully because I do not want to overstate things this site is genuinely above average across multiple measurements, and a stop at violetharbortradinggallery continued the above average performance, the calibration of judgement against potential overstatement is something I take seriously and this site clears the higher bar even after that calibration applies.
A piece that did not require external context to follow, and a look at mossharborvault maintained the same self contained quality, content that stands alone without forcing readers to chase prerequisites is more accessible and this site has clearly thought about how each piece can serve a fresh visitor rather than only existing members.
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