Hi! I’m Don, and thanks for stopping by.
I am 58 and I am the Guest Service Manger at a Wild West Cave and Theme Park in the Colorado Rockies.
My hospitality career began in 1980 in a pizza parlor. I was the guy who cooked and gave you your pizza. It was then that my customer service education began.
From there I was a waiter, and I am not afraid to say I was a good one, working in diners, national parks, and restaurants where you weren’t leaving without spending at least 500 dollars.
While in college to get a degree in Journalism (because there is so much money in it), I fell in to the live music and event business, where I spent many years producing concerts, mall openings, sporting events, chili cook-offs, and the like. I have served every type of person, from Presidents to rock stars to busloads of French tourists, to”Joe and Betty from Waukegan”.
I am very empathic, and feel others emotions, sometimes quite clearly. It has only been in the last decade I have come to terms with it, but it is what has inspired me to begin this blog. We want connections. Lets provide connections. I believe those of us in this business can make the world more kind and understanding by treating a transaction as a connection with another human.
I hope you are inspired by reading it, as well.